January 6, 2009
A Message Regarding the Recall of Jardine Enterprises Cribs
At Toys"R"Us, Inc., our uncompromising commitment to the safety of children has been, and continues to be, our highest priority. We want to ensure that the recent recall of select cribs by Jardine Enterprises does not impact the ability to provide your baby with a safe sleeping environment.
Here are some tips to assist you with the recall process:
- If you haven't done so already, contact Jardine Enterprises through its dedicated website, www.jardinecribrecall.com, or hotline, 800-646-4106. Jardine will instruct you on the procedure for receiving a voucher for a new crib.
- Vouchers can be redeemed for a new crib at any of our Toys"R"Us or Babies"R"Us stores nationwide.
- If you cannot wait to receive your voucher from Jardine, you can purchase a new crib in any of our Toys"R"Us or Babies"R"Us stores immediately and return to the store at a later date with the voucher to obtain a refund.
- You can also select and purchase a new crib online at Babiesrus.com. To receive your refund, bring your voucher, packing slip and receipt to any of our Toys"R"Us or Babies"R"Us stores. Shipping charges will be reimbursed at the store. If there is not a store in your local area, please contact our hotline for assistance.
- If you cannot afford a new crib and cannot wait for your voucher, you may call Scott Wolfson, the Deputy Director of the Office of Information and Public Affairs of the Consumer Product Safety Commission, at (301) 504-7051 to request that your contact information and other relevant information be provided to organizations that loan or give away cribs to qualified persons.
August 11, 2009
A Message from Gerald L. Storch,
Chairman and CEO, Toys"R"Us, Inc.
Dear Valued Guest,
Each day in our stores, we help parents who are making preparations for welcoming a new baby into their home. Items like cribs, bottles, strollers and car seats top their wish lists, but safety products to baby-proof the home often can be overlooked. A recent study conducted by the Home Safety Council found that 95% of parents took measures to baby-proof their homes, but an alarming 50% waited until their child was already crawling, putting these little ones at risk to dangers around the house.
When we learned that unintentional home injuries result in nearly 21 million medical visits every year – and that young children are at the greatest risk of injury – we knew we wanted to help raise awareness of this important issue. In doing so, I am pleased to share with you that we have partnered with the Home Safety Council, the only national nonprofit organization solely dedicated to making homes safer across the United States. This partnership pairs safety expertise with baby product knowledge and is designed to encourage parents to make baby-proofing their homes an important part of planning for a new baby.
In conjunction with this partnership, expanded Safety shops have been introduced in Babies"R"Us stores nationwide. These shops put safety front and center and provide parents with guidance for a room-by-room approach to baby-proofing the home. In addition, tips for keeping little ones safe in the home are available on our dedicated Safety website, Toysrus.com/Safety, and in a complimentary brochure at Babies"R"Us stores nationwide. The tips provide parents with an easy-to-reference checklist when preparing their home for baby's arrival.
We know the trust you place in our company to ensure we are doing everything possible to keep children out of harm’s way. This includes offering products and resources in our Babies"R"Us and Toys"R"Us stores that help parents and caregivers create a safe environment for babies and kids. Nothing is more important than the safety of children, and for the "R"Us family, it remains our highest priority.
Gerald L. Storch
Chairman and CEO
Toys“R”Us, Inc.